Customer Care Overview
Casa De Elixir – Shipping & Delivery
Last Updated: February 5, 2026
Casa De Elixir is a trading name of Menage Limited, registered in Scotland. We aim to provide a seamless, reliable, and luxurious experience from checkout to delivery.
Contact Us
If you need assistance with your order or have any questions, our team is here to help.
Email: Hello@casadeelixir.co.uk Response Time: 24–48 hours (business days)
Order Processing
Orders are processed within 1–3 business days
Processing times may vary during peak periods, holidays, or promotional events
You will receive a confirmation email once your order has been dispatched
Shipping Options
We offer both standard and express delivery options at checkout. Available shipping methods and prices will be displayed based on your location.
Shipping Information
To ensure smooth delivery:
Please provide a complete and accurate shipping address
Casa De Elixir is not responsible for delays caused by incorrect or incomplete addresses
Once dispatched, your parcel is handled by the selected courier, who is responsible for final delivery
Tracking
Where available, tracking information will be emailed to you once your order has shipped